Genesys | Interactive Intelligence May 2013 – Present 6 years 7 months. Tested on a physical machine and on VMware vSphere 5.0. Indianapolis, Indiana. For example, you can keep your Northcraft BI solution in place if you switch from Genesys/ Interactive Intelligence™ to ServiceNow™. We’ll help you reach your goals, together. Lucille Needham Find the right Genesys partner or join our partner network. [email protected] Harness the power of your data with predictive routing. [email protected] All rights reserved. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Watch and listen your way to better customer experience and more connected moments. Build better bots with natural language understanding for smart self-service. Close. A community of continuous learning and innovation for customer experience professionals. Genesys | Interactive Intelligence. Terms of Use | Privacy Policy | Email Subscription. CIC 2019R(x) Genesys: Interactive Speech … Visit https://www.genesys.com/en-gb. March 3, 2017. Genesys to buy Interactive Intelligence for $2 billion. For detailed documentation, see the MicroStrategy website . CPI – Contact Center, CRM, and Enterprise Phone Solutions. We’re constantly innovating. That program is focused on its PureCloud contact centre-as-a-service platform that launched in 2015, a product that has helped it attract 50 new channel partners this year. This makes it easier to take the best capabilities from the unified product portfolio. Industry heavyweights like Avaya and ShoreTel are hiring financial advisors to explore new strategic options, which could include potential sales of the companies or selling off specific assets. If you receive your Genesys solutions through a partner, please contact your … Genesys Interactive Insights 8.5 User's Guide 3 New In This Release 4 Licensing Restrictions 5 Managing the BI 4.1 Environment 6 Understanding Reports and Workspaces 10 Working With Reports in Web Intelligence 20 Understanding the Universe 27 Measure Names 30 Classification of Measures 32 Available Media Types 37 Source of Aggregated Information 39 Measure Maps 40 Media … Genesys ambitionne de devenir le leader des solutions de relation client, en s'offrant avec l'acquisition d'Interactive Intelligence de nouvelles solutions cloud pour les centres d'appel. In accordance with the terms of the acquisition, Interactive Intelligence shareholders received $60.50 per share in cash for each share of Interactive Intelligence common stock they held at closing, for a total transaction value of approximately $1.4 billion. Don't have an account or not sure? “We will significantly invest across the entire Interactive Intelligence product portfolio to support the continued momentum of Purecloud, cloud communications-as-a-service and Customer Interaction Centre,” said Segre. SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. No programming required. Choose the contact centre platform for rapid innovation — ideal for organisations of any industry or size. Gain insights from customers, employees, industry thought leaders and more. 0771 441 1342, Neil Thomas Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty. Enter your corporate address and we'll get you set up. Multicloud CC solution Genesys Use Cases. The aggregation process runs continuously throughout the day within the time frame that is determined by configuration options in the [schedule] section of the Genesys Info … All rights reserved. Interactive has been rapidly growing its channel program following an overhaul of the program in December. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. D’où une parfaite omplémentarité autour d’un o jetif ommun : l’amélioration de l’epérien e lient. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS The Genesys Cloud platform is designed to take full advantage of modern cloud strategies and technologies. Join us in celebrating heroes in headsets — the agents who go above and beyond. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation. The all-in-one on-premises contact center solution Genesys Engage. Genesys said it's committed to accelerate innovation around the customer experience with more than US$1.3 billion in annual revenue and nearly US$200 million in R&D spending. Maximise your customer experience technology to reach your goals and delight customers. Genesys | Interactive Intelligence. H+K Strategies for Genesys As there always will be with a merger of this size. Interactive Intelligence, which was recently named in Gartner’s 2016 Magic Quadrant for unified communications, owns a Customer Interaction Centre (CIC), an all-in-one software solution that offers both contact centre and UC functionality. Craft a custom call center with apps and integrations. Listing: Interactive Intelligence | Genesys: PureConnect for Salesforce® Close Terms and Conditions. Title Trump Says Michael Flynn Was Tormented By 'Dirty Cops' Runtime 0:32 Author Wochit Keywords Russian Interference In The 2016 United States Elections Military Intelligence Uni See what’s possible. SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Now combined, Genesys is able to support customers of any size in all industries everywhere in the world with the most complete portfolio available in the cloud and on-premise. Raleigh-Durham, North Carolina Area. Polycom is set to be bought by Siris Capital Group, while ShoreTel recently acquired cloud-based UC specialist Corvisa. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Over 120,000 business professionals around the world rely on CPI to power their connections so they can engage, collaborate and take care of their customers. The Web Intelligence status bar reflects the last date and time when the report was refreshed. Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Genesys et Interactive Intelligence sont deux entreprises leaders sur des segments de mar hé adjaents. Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. 15 years. The acquisition has already been unanimously approved by Interactive Intelligence’s board of directors and Genesys’ operating committee, This article originally appeared at crn.com, 7 steps to MSP success: from pricing to specialisation. Feb 2015 – Dec 2015 11 months. Save the date for these upcoming Genesys events — virtual and in-person. Genesys. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Genesys is a leader for omnichannel customer experience & contact centre solutions, trusted by 10,000+ companies in over 100 countries. 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