I have even left feedback for all these items, yet they are still not showing as delivered. I've been trying to contact you by phone with absoultely no luck. Tracking is only as reliable as the driver/postman doing the delivery. I know. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I added the tracking number to Ebay and my PayPal reciept, but was frustrated to see that my money is on hold for 21 days because I am a new ebay seller (although I sold something else a week prior and didn't get this issue at all) If they got tracking, provided you and eBay with tracking, and it is marked as delivered, that's it, case closed. The estimate delivery date was April 25 as the latest. A recent customer contacted me about not receiving an item. But I don't know how to do that. I don't have it and have never seen it. However, I honestly did not get the package. Ebay indicated my item as "Delivered", but I did not receive the item! Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. Because I've had feedback from buyers saying the items have been delivered/excellent etc, but the trackers still showing them as not delivered. I sent using Royal Mail 48 Tracked (business account). I check the tracking record, apparently it was delivered to a wrong Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If the buyer doesn’t have their email with the codes, a signed receipt/invoice or an eBay message from the buyer confirming they collected the item can protect you against item not received cases. maybe that triggered it to be shown as delivered. if it doesn't arrive the buyer will soon let you know that it hasn't arrived, otherwise, no news is good news. Several items in my Purchase History are been delivered but are still not showing as delivered over a week later! I think that the seller might have put the wrong address down on the parcel, which is why I don't have it but it's marked as delivered. It's not the seller's fault but there may be some recourse. CONSEQUENCE: If a reasonable buyer sees an Item marked as it was delivered to him that was NOT, s/he will initiate an "item not received case" because s/he did not get it. why are you so worried about it showing as 'delivered'? People at home all day. Click “I did not receive item.” This opens a request. In this video you can find simple step by step guide on how to mark a purchased item on eBay as 'Received'.It might be helpful for new eBay buyers. There is no option to mark an item as Received/Delivered. I'm a recently new seller just getting rid of a bunch of my stuff - I've notcied that some buyers are taking absolutely forever to mark things as delivered, despite the fact they should have arrived over a week ago?What happens in these situations? You have 30 days from the estimated delivery date to inform … I thought I'd been failing to mark as things as delivered all these years! If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . im in the same boat ive added tracking to my items and they are still not marked as delivered even though tracking says so you should be able to manually do this when you have put tracking on your items to start with. Weren't items always marked as delivered before eBay changed its Purchase History and Feedback formats? Let the seller know your item hasn't arrived. Hi! It is all about tracking. Please confirm if you received the item, so i can chase this up with the delivery guys. Parcel can't be found outside. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. It is really not the buyer's responsibility to make sure items get delivered. I don't know why I am seeing that 'option'! I called AusPost and they told me to tell the sender to call them. Nothing saying delivered anywhere even on two items with tracking so is everyone seeing different things on this page? Forum Regular reference: whrl.pl/RefyNY. the money is only released when the tracking shows the item has been delivered. I think I know what the OP might be referring to ?! I have not had any issues with missing items or showing delivered and them not being there in the past. This does make sense - but how reliable is the tracker? But your seller did not mark the item shipped. from March 2015; to July 2015; last updated – posted 2015-Jul-28, 12:59 pm AEST posted 2015-Jul-28, 12:59 pm AEST User #240566 124 posts. I clicked on one of the items to view the details and I picked up the following: it says that the delivery information has been recieved but the item is not in transit nor is it being delivered. then Go to the purchase page and find the order. I ordered an item on March 20. I have bought it for a few days now, but item is not marked as shipped. they can leave feedback once an item has arrived. On eBay if tracking says delivered no refunding money. Signature box just shows a web link for Hermes corona virus policy. Shipping carrier USPS. Ok I have just realise what you are seeing, it is in your purchase history where some items say they have been delivered and others arn't. Tell the seller that paypal typically releases a seller's funds within 3 days of tracking showing delivery, within 7 days of the item being marked "Shipped", or within 21 days if neither of the first two were used. I purchased an item ($215) and paid with Goods and Services. 2) Somebody stole the package from the mailbox or doorstep. Find many great new & used options and get the best deals for RPPC Snow covered roof tops ~ marked as Tahoe ~ 1904-1918 real photo postcard at the best online prices at eBay! Check your item's delivery information. For ebay it's enough to see that the item was delivered to your zip code (not to your address). This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. They are  from 19th & 21st Nov. and were received soon after with feedback being left by both parties. I think it's already been said, but here goes again. Top brands, low prices & free shipping on many items. This means that you could today open an Item Not Received Dispute. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. The seller guarantees next day delivery however when I asked my friend if the items arrived the next day she said they had not come. Not uploading tracking information is frowned upon by eBay, and only hurts the seller. This is very noticeable with international airmail. Never seen the option to mark as delivered though - as a seller or a buyer? If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. The buyer will be able to ask eBay to step in within that 24 hours if they still haven't received the item. People at home all day. They have never been marked as "delivered", not sure what you are talking about? Yes. And yes, I agree that there is a MASSIVE difference, which is why I asked why they are NOT marked as delivered even when I have received them sevral days ago! Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. The item will immediately be marked as delivered. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. 3) The item was delivered elsewhere by mistake, like the neighbors for example. Ebay item marked as delivered. If you have opened the case trough eBay, you have lost $650. Does eBay eventually just assume/mark it as delivered? Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. If an item is marked delivered, and you have not received it, you will need to call 1-800-ASK-USPS and ask them to open a CASE so they can contact the delivery unit responsible for further information. The item will immediately be marked as delivered. Yes, I do have too much time on my hands but it is a serious concern for me. AP says that it is extremely difficult to track these types of deliveries but they'll try their best. The seller is held responsible for the item up until it is marked as "delivered" to the buyer's registered address. At the delivery address. Only proof of delivery is the tracking saying it has delivered. Why? I ordered an item and got an email from Royal Mail yesterday saying that my item has been delivered to me or my neighbour. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If the postie is too slack to scan as delivered, or if the item is sent without tracking, the delivered icon will not show. The package was out for delivery on Sat Nov 18, but then later that day it showed "Unable to deliver item, problem with address." Tracking shows an item as delivered signed for. No point calling eBay, it's nothing to do with them. That's as far as either ebay or paypal is concerned (can't remember which), not AP. I have how ever received 4 Christmas cards instead that I have not ordered so it looks like I've been scammed. The only way to find out for sure is to email the person you purchased the item from. Furthermore, I've got other items now that have been marked as 'Delivered' (and the tracking is up date to say so), but other items which the tracking doesn't say delivered, but have been marked as delivered - meaning someone is manually doing it? 'Marked as delivered'? It shows delivered today but when I checked the mail it was not there. or does everything rest on a buyer to actually log back in and mark it? If you did not use an eBay shipping label platform or upload carrier tracking information for the transaction, you have 24 hours from the time your buyer reports a problem to do so. I check the tracking record, apparently it was delivered to a wrong If the buyer doesn’t have their email with the codes, a signed receipt/invoice or an eBay message from the buyer confirming they collected the item can protect you against item not … Checked along the street etc. Where to run? If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. If you literally just stick a stamp on the envelope and put it in the post box then you will have to wait 21 days for the payment to be released until you have met the criteria for payments not to be held. I do seriously worry about the education system in this country. For the purpose of the seller's rating at hitting their quoted dispatch time eBay considers the item to have been dispatched once a seller has marked it as such. The envelope on your purchased items page is for dispatch and can be marked by the seller if they want to or by ebay automatically when postage is bought through them. Then why is the Delivered option even there if nobody is ever going to mark items as delivered? I still don't know where you are marking things as delivered. I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. He then said he will open a claim and I received an automated message from Amazon about … Checked eBay and address is perfectly accurate. eBay or the seller? I ordered 6 pairs of Chrisrmas pyjamas, they have just been marked as delivered and tracked but I have not received them. If they were not sent tracked then the seller has no idea if they have been delivered or not - unless you let them know in a message or leave feedback. I was in at the time of delivery but didn't receive anything. I am the founder of Ringcrush, and of the "Million Dollar Etsy Shop". You seem to have missed messages above which state that it's NOT "Delivered" but "Dispatched"??? A lot of people do not use the links tool provided by ebay and you may or may not be able to get an accurate update on whether the item has been shipped. She or he stated that item is not received. I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. Report Inappropriate Content. (EG January 1 to January 7) And then when that last date passes you have 30 days to open a Dispute. It's the post office's responsibility. Tracking shows they delivered within 2 days. ****************************************************************************. Not necessarily a problem. I don't want my money being held up because someone isn't doing something. In purchase history, there's a dot for "Delivered", so I'm guessing that the item is marked as "Delivered" when you leave feedback? This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. I bought an item from seller from China. Ebay indicated my item as "Delivered", but I did not receive the item! If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Outdoor bins looked inside. Archive View Return to standard view. Item marked as delivered but buyer says not received. I have the option to mark an item as despatched when I have posted it, I do not have an option to mark as delivered. Parcel can't be found outside. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. And why is the delivered option even shown if nobody can ever mark them as deliveed?!!! Also you seem to have a vendetta against me, I tried ringing Australia Post three times and they said that as the item was delivered in the tracking, that it was a problem with your end and that you need to Lodge the claim, I could not do it only the receiver could Lodge the claim/query. If you have received your items and are happy with them then I'm not sure what the problem is. Though I'm not sure how/why you can be just putting packages in the post box when the majority of your recent sales have been listed as small package. eBay will not rule in your favor. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. They changed before I left the page to ''dispatched'' though? Click on Contact seller. A fictive delivery/signature event is sent to eBay that marks item as delivered (attached an example). Who do you expect to mark the item as delivered? Buying and selling off eBay. Hi All :) I purchased a handbag and it's been marked as delvered on Monday but it did not arrive with my Monday parcels. Do you mean 'marked as despatched' as there is no option for anyone to mark as delivered? The seller does not and can not mark it as delivered, this is something ebay sometimes does when an item is sent with an uploaded tracking number, if it doesn't mark itself as delivered then there is nothing anyone can do about it. But your seller did not mark the item shipped. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Ebay favors buyers over sellers, so if you make a case about ebay will force a refund 100% of the time. You literally get zero information about it - it just goes in a postbox and that's that? But you can't track a second class stamped letter? Not that it helps now but if you went through the Resolution Centre instead of sending the seller a message, this would be the reason for that. 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