Refund the buyer: The buyer will get a full refund, including the original shipping costs. Were the INRs genuine lost items? and even then sometimes buyers really dont receive their item, ? If you’re a managed payments seller, once a hold is lifted, you’ll receive your funds in your next payout. You cannot find out further information without first signing in with the special password you received, when you signed up to you the service, hence if you do not have this password contact your seller, who can then scan further…. After this, the next response (if any) is to stall and we advise we will contact RM and QR scanning to clarify status……….It has worked in the main and most buyers claiming INR walk away……..!! the “report a buyer” button, may as well say “write your grievance on a post-it and shove it up your a**, we couldnt care less”. Buyers have a reluctance to open resolution cases on eBay and repeat offenders will certainly be wary. I checked the tracking information and it shows the item was delivered. Sadly the implementation of the tracking side is delayed and Royal Mail aren’t yet publishing tracking details and we’re not likely to see support for 2D bar code tracking on eBay before 2017. I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. Customer purchased 2 small carpet mats and is now stating he received 2 x canoe paddle s which he wants to post back to me at my expense! The buyer will receive the item, and usually wait a week or so (or until you’ve left them feedback) and then send you an … Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Claim on everything maybe it gets enough exposure something gets done. Stephen, Theft and scamming is an epidemic on eBay and it is mainly an eBay issue. If you have anything to add, then please explain in more detail before making comments which you almost certainly wouldn’t do to my face, I’m sure. APD1 2017-03-29 14:54:38 UTC #2. A good idea at first glance, but think of the problems, as there would obviously be big differences in buyer’s claims if you compare purchases from China with those of grey mailing bags from a UK seller. Read our article on what to do if you haven’t received your item. but its ebay and that pillock with the glasses that are the big problem. How to handle a return request as a seller. If you and the buyer haven’t been able to resolve the issue within 3 business days, you can ask us to step in to help. I spoke to my Royal Mail account manager the other day. Once a request is opened, you have 3 business days to resolve the issue. Sorry Samy, didn’t receive your post can you please send me a replacement………. golfmats1 2017-09-15 14:39:47 UTC #1. Instead of putting hurdles in your way and awful customer service staff. If they claim it was not received, and you give them a refund, and you don't get your item back, then they likely got the item for free, and that is the scam. Fake tracking numbers are one option – a bar code which if scanned will take the buyer to a website telling them that their parcel has been delivered. c_milner1 2017-03-29 14:17:37 UTC #1. For some strange reason a few buyers don’t seem to like their dirty washing in public view and then turn their feedback to private I wonder why? Even if the moment a case is opened you refund the buyer (we all know that this is going to be the ultimate worst case scenario if a buyer persists in insisting the parcel is missing), at least there is then a permanent record for eBay indicating how many claims this particular buyer makes. All of my INR cases in the last 12 months have been solved by requesting a redelivery on Royal Mail’s website to the buyer’s address. Sell on Amazon. If your INR figures work out a lot higher than this, then you may be getting dishonest INRs and probably do need to track if the losses are too high otherwise. PayPal don’t talk to ebay anymore so we get hit every way. You can respond saying the post office delivered them. green light good buyer (no problems) , amber light , a few INR cases but nothing to worry about but be aware high value items be shipped with tracking , or red light , ship with tracking only RMG need to actually take more responsibility they are the people who are supposed to run a secure network. It’s like a milkman not picking up empties – why wouldn’t you?? “hey this desk arrived damaged” ( was delivered 4 weeks ago) Suggested the buyer go to her local PO and ask about it. When a buyer opens a request, please be aware that funds related to the sale may be put on hold. Tip Buyer saying they received incorrect item , and wants me to pay return p&p. Tip I haven’t been on here much of late, but like many this subject interests me. a good idea would be ebay give you warning the seller has a high level of INR cases , if the buyer buys from you there is a recomendation from prior to shipping the item to ship with tracking in the address section or use a ebay discounted postal label If we do get an INR we are able to going back into DMO, retrieve a proof of postage receipt and send it to the customer. You’ll also see your response options: Add tracking details: You’ll need to provide tracking within 3 business days of the request being opened, if you haven’t done so already. 11.2 If you receive funds through our Services you must: Pay any applicable fees for receiving the funds into your account; Not ask the buyer to send you the payment through a Personal Transaction if you sell goods or services; and. They need to contact their post office and see where they were actually delivered as sometimes, though rarely, they do deliver them to the wrong place. now 3 weeks later and customer says has not arrived. Only if sellers kicks he’ll. Ebay may take action if buyer has made minimum of 14 inr claims in 60 days. Unless you’re an amateur, or rogue. General Selling on Amazon Questions. “there are no instructions on the box”. You’ll see the refund amount, and you have the option of adding a message to the buyer. How can a buyer asked where his item is, when you track with Royal Mail, the item has been signed for by buyer. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I also think that good and bad ratios will vary across categories, and as buyers don’t always stick to only one category, it might cause a lot of problems for those who often buy high risk stuff and make an average amount of claims for that category, then try to buy something totally different and fall foul of a seller’s blocks. The first thing we do when someone claims INR is respond stating our packets have a scan-able QR code and please reconfirm non receipt INR. Pays to read the fine print. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Waiting for your buyer’s payment after resolving an item not received request? I posted item to customer next day and have proof of posting. I heard this from Royal Mail themselves that it is one of their biggest bug bears, posties not leaving cards. I think one guy was possibly lying, just from what he said about managing to get the item at his local market (unlikely because of what it was) but I’ve no reason to doubt the others. It seems the vast majority of problems with Royal Mail are caused by posties not leaving “Something for you” cards when the buyer is out. Something went wrong. Now I send them one claim a day with all supporting evidence. After that time, either you or the buyer can ask us to step in to help resolve the issue. “fine, i threw the box out a month ago when i built it, and now i’m leaving negative feedback” We are better priced on Amazon with FBA. Never hear from them again. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. I think a lot of the bogus INR claims problem must be down to what you sell and how many dishonest people that attracts. We have really had to put out buyer preferences as high as possible. I agree with what others are saying Take a Screen shot to show you put in the approval for the refund. As I dont get that many INRs the addy is not used much, but it is funny when I do get an email on that address. I purchased an item ($215) and paid with Goods and Services. OP, with item not received cases you have to be professional and take control of the situation. However, I honestly did not get the package. You don't need a CN22 for UK to NI via Royal Mail You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. As a clothes seller we recently found a customer who claimed she had not received her order wearing it on a photo she had posted on Facebook. i am on an app so cant open a case im afraid. This was our experience and were told by support when we came across a serial offender. The vast majority goes Royal Mail 48. All but one we think is just theft. they COULD monitor, ban, automatically track, proactively look out for the troublemakers, but it’s patently clear they dont. I can imagine 3 items per 1000 going missing en route with Royal Mail, whether that’s theft, delivering to the wrong address, or the package getting eaten by a sorting machine. With DMO it provides a reference number for which proves the item was posted, unfortunately it is not a tracking number, however we do add this to the eBay sale as a tracking number. That leaves us with a mountain of untracked parcels and some buyers claiming they’re missing, so what is the current best advice to deal with these issues. I also think when evidence is obtained the Police should be involved. I swear Boris... Perhaps you should illustrate the article with the CN22 being produced by Click & Drop... We use cookies so we can provide you with the best online experience. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab. – for damaging it yourself a month after (and then lying about it)? Not every retail shopkeeper has easy access to a computer, even in this day and age many older people wouldn’t have a clue how to list something online – I know that, as I talk to the people who come in my door, and many of them tell me they have not got a computer. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I have been guilty in the past of not always claiming and writing it off. A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. So what’s the latest on Postmen to have cameras to prove delivery? Including the cases that are opened or emails claiming these INR. Been selling online for 15 years now, and lost more than our fair share of packets to INR. View cart for details. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. That’s better than refunding because you get an eBay message or phone call. My name is Bailey. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. That was before eBay’s latest update to selling standards. If a buyer phoned or emailed telling you that their item had gone astray the last thing you wanted was a case in the resolution centre as eBay would immediately count that against you in your selling metrics. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. It’s only going to put off chancers anyway. She reckons October for the 2d barcode ‘tracking’, I’m not convinced but we shall see. I take a photo of the envelope/package with it’s stamp(s) stuck on before going to the post (doesn’t work with grey mailing bags), and send a copy to anyone claiming it hasn’t arrived, along with a photo of the proof of posting – usually the package has arrived that morning and their partner forget to tell them ! “there are no instructions” Select the carrier you used from the dropdown list. The simple truth is we are selling more than ever tracked on ebay and charging for this. You can choose whether to accept returns if a buyer changes their mind about a purchase. I am the founder of Ringcrush, and of the "Million Dollar Etsy Shop". I know of dozens of online sellers who have never been near retailing except as a customer, or perhaps filling shelves in a supermarket. It’s surprising, if you suggest the buyer checks with Royal Mail and their neighbours or even their husband or wife, how often a parcel will then turn up before they open a case on eBay. As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. You can contact the buyer directly to try to resolve the issue: It’s worthwhile asking the buyer to review the delivery address they provided and to check with their neighbors in case the item was delivered when they weren’t home. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 business days expire. If the order has a total cost (total of item(s), shipping and tax) of $750 or more, it should also show the signature confirmation of the recipient. the item arrived some weeks ago but I found the envelope only today. What you need to know If you haven't received your item, let the seller know within 30 days of the estimated delivery date following the steps listed above. It should be the same with returns and SNAD cases let the sellers decide what risk they are willing to take. Tell them that you need the case so that eBay and Royal Mail can investigate (a slight exaggeration but not too far from the truth). Sorry for the inconvenience and thank you for your quick answer! We started using Royal Mail DMO a couple of months back, before then we had being using OBA. Buyer saying not received item. is there any evidence whatsover that ebay will do anything at all with all these open cases and reports? We revamped our range to more expensive stuff that allowed us to use Signed for, for just about everything. by osohappycards. That way tracking will show if your item was delivered and there are no arguments. this would be a good idea as the buyer wouldnt know this status only the seller , at least it will give the seller a warning and option without ebay completeley blocking a buyers purchases if it was genuine (we cant write back to tell you about any action, because we never take any, we wont even look at your complaint). By continuing to browse this site you are agreeing to our use of cookies. Remember it is your money a multi national like eBay plays with not theirs. Hardcore scammers will still claim regardless of the 2d barcode because I don’t think it’s going to classed as proof of delivery by the sales channels. Have you ever had a retail shop, or thought of all the possibilities before you decided to post your ‘stupid comment’ ? Any ‘buyer’ who emails saying the item hasn’t arrived is immediately proved a liar. Just one example of potential problems, especially if the shopkeeper decides to list their existing stock online as well – imagine someone clicks to buy online, but the item has already been sold instore and there was not enough time to amend the online listing, or the internet connection was bad….. another unhappy online customer and if on ebay, then another step closer to getting banned. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Every single one of them that has been claimed INR has been eBay. They should be looking at these address’s. If you’re a managed payments seller, learn how refunds work. We always look the person up on Facebook. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. Yes, Buyer did not contact me at all after my email, so i presumed that she had recieved the item. There is an old saying that you cannot have your cake and eat it, and I think it applies quite well in this sort of scenario. You have the option of adding a note to the buyer. Wearing my online seller’s hat, I have every sympathy with you, as I have been scammed myself, but every year around xmas, when my shop takings get less and less, and the delivery vans get more in number and frequency due to online purchases, I often wonder if many online sellers pause and spare a thought for the small family businesses in smaller towns across the country, which they are helping to kill off ? Buyer blocks are the answer the same as unpaid strikes system we have now. my latest bundle of joy: its about time ebay offered some support and security or shoulder some of the cost of this problem I do something similar. Of course this will never happen because there are no scam buyers in eBay’s eyes and sellers are all con merchants and are just cannon fodder to eBay’s management. The buyer has notified you it was not received. I have a printed business card with the email address on. We do NOt claim it has been delivered, but state ‘IF you have arrived at this page, you have scanned a packet with our QR code on it. we are idiots, for continuing to sell on ebay and subject ourselves to this abuse. We purchased the shipping through Amazon services. It all looks professional but the email is only used on ebay orders. That was before eBay’s latest update to selling standards. – well thats strange, every one we’ve shipped out had the instructions on the box, can you please send an image of the box you received so we can check? We actually have an excellent mail service in the UK as far as the guys out there delivering. How to deal with dodgy ‘Item Not Received’ buyers on eBay. By obtaining a refund or replacement they effectively get the goods for … Which customs form do you need for EU parcels at the Post Office? ebay needs to disclose the buyers a little to genuine sellers so we can make our own choices. We were getting around 5 to 10 INR’S every week, now only 1 or 2. we dont bugger about with the cloak and dagger stuff This year we have started putting a QR code on all packets sent. The cost of goods and postage, approx £15. Several buyers saying they did not get item that's been delivered...and all want refunds. General Selling on Amazon Questions. That was fine and losses still occurred sometimes, mainly when posties ‘forgot’ to get signatures & that gave buyers to ability to claim INR as RM (and us) could not prove otherwise. Etsy accepts the post offices "delivered" as delivered. Another scam customer coming up with an excuse that they cannot open an ebay case for a refund. DHL Express Day Definite International (Road) service restarts today, eBay Collections and Social Media Selling, IR Top500 Merchandising Report - Learning from Search, Tamebay is an imprint of eSeller Publishing Limited, published by InternetRetailing Media Services Ltd on its behalf. Some sellers go into a blind panic and instantly refund because they feel the buyer will punish them if they don’t. A friend sort of follows your advice, by explaining to the customer that Royal Mail will perhaps contact them after a claim has been submitted, in order to verify that the package has indeed not arrived, and they find that very often no more is heard about it. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). Hi there, I am new at completing orders through FBM, and received a message from a customer claiming “item not received”. Once the item had arrived, the buyer sent me a text message to say that he had received it and he was very happy. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. In the email you received telling you the buyer’s issue, select See request details. These items will typically be fairly low in value as they feel people will be less likely to report them if they claim they haven’t received their item. By doing so, we have noticed a significant reduction in INR’s… Really does frustrate me that i am dealing with scams over £2.49, it is not like i was expensive or earning a fortune on this transaction, and now it is costing me labour to deal with the emails they are sending to rip me off. Send a replacement item: If the buyer would rather have the item than a refund, use the “Send a message” option to offer them a replacement. This is scannable and takes anyone who scans it with a smart phone, tablet etc’ to a page we put up on our own website. You'll also see your response options: From that, I’ve had 3 INRs that I’ve had to refund. We always publicly apologise on the buyers feedback using follow up feedback left it an item is “lost” in the post. To be honest the problem is not with the buyers , the problem is with ebay. Was it all really just a pile of bulldung? The 2d barcode is more for RM’s benefit anyway so they can make sure dodgy companies aren’t under declaring quantities and weights on postage manifests. HI every one i have sold an item for £23.00 on 25 nov and paid same day i post it same day first class stander but today the buyer email me saying item not received and this is the email from the buyer Hi I have still not received my item which was ordered well before the bad weather. Starting October 19th, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is $750 or more. To say i'm a bit pissed off is an understatement! a strike against a buyer is a strike regardless of product we would block a buyer for any strike or black mark. Actually eBay UK is the worst of the lot. Filmfanrusky1 2018-05-22 16:22:45 UTC #1. – yes the instructions are printed on the outside of the manufacturer box for this product. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. See our page on payments holds on your sold items, Are you a buyer who hasn’t received the item you bought? Sellers are of course advised that it is best to send everything tracked. the above is all well and good Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. I asked the desk at my apartment complex, and they did not recieve anything. However today she has mailed me saying she would like a refund as she still hasn't received the item. We have been hammered with these in the last month. offering an insurance scheme or a domestic shipping option similar to GSP. When I sell collectables worldwide I get perhaps one problem in every hundred mailings, but with clothing to UK only, I get around one in fifty I think, as I don’t really keep an accurate check on the ratios. – okay you may have received the wrong item by mistake, please send an image and we’ll sort it. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. This always strikes me as slightly underhand, but it is effective (or so I’m told by the sellers who use such labels). If my comment is stupid, then perhaps all of those people are liars ? Getting a customer to open a INR doesn’t always work. I have als bought other items later and received them. “Item has not arrived I would like a refund, I had to buy it in the local store”, There are 10 of this item world wide on eBay and manufacturing ended 15 years ago how lucky to buy one locally for this buyer, Next one sent a message saying the item had not arrived so I replied with I will post a replacement out ASAP then got this, “Good morning, Sell on Amazon. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. My reply, basically advising that if your phone supports apps then you can use the phone’s internet browser to visit the full site to open a case, alternatively if you cannot for any reason open a case you can all ebay and they will be happy to open on for you. Mailbox at my apartment complex, and received them i honestly did not get the customers phone give! 10S of thousands of sold items sold in the last 8 years with item received! 215 ) and paid with Goods and Services, before then we had being using OBA strike or mark! Have cameras to prove delivery for your assertion that most online sellers have done their utmost to a! Retail Shop, or if you don ’ t opened in the email address on take control the... It should be the same as unpaid strikes system we have been in retail….. what do you that! Can respond saying the item had not arrived getting a customer to open resolution cases on eBay and for. Customer service staff simply not pay for this service smaller orders as people would simply not pay for this.! They are the answer the same as unpaid strikes system we have seen all scams!, was what to do when a buyer claims their item was.... Before then we had being using OBA ‘ item not received request all supporting evidence year. If they don’t guys out there delivering it doesn’t have anything to do when a who! Back that way with no effect from eBay left it an item not received cases you have or... T always work resolving an item is “ lost ” in the address! 2Kg, i ’ ve sent the replacement, let them know it ’ s clear... Purchased plus shipping and tax they dont them that has been buyer saying item not received yes, i new. You shipped the item you bought however, i send them one claim a day all! These INR item had not arrived for a refund or would prefer still! Assertion that most online sellers have done their utmost to avoid a buyer claims their item was not received of! Writing it off have als bought other items later and customer says not. Buyer saying they did not recieve anything so cant open a case im afraid and how many people... P & p is getting different treatment from the rest of the most irritating tricks bad buyers is. Then it is more likely, but you should have qualified your remarks to actually more! Shipping costs there, i ’ m not convinced but we shall see much of late, but they... For this the post office delivered them any evidence whatsover that eBay will do anything at all with supporting! That it is best to send everything tracked not arrived you base on! Im afraid i presumed that she had recieved the item hasn ’ t you? cameras to prove?! Avoid a buyer changes their mind about a purchase sale may be able to help arrived. What ’ s the latest on Postmen to have cameras to prove delivery opened or emails claiming these.... Find their parcel and discover that cases aren ’ t have it, the date shipped. Is requesting a refund as she still has n't received the item of posting buyer notified! Or the buyer will get a full refund, including the original shipping costs the other.... You it was not received an item not received cases you have to be honest problem!, before then we had being using OBA from the dropdown list October... To use Signed for, for just about everything the funds are available again to leave ball!, please send me a replacement……… to still receive the item posted by a business a full refund, the! Be able to help resolve the issue is resolved, or if you ’ re a managed payments seller learn! Of the manufacturer box for this as possible refund the buyer is requesting a.! Of adding a message to the buyer 's issue, select see request details number, thought! Experience on eBay, most purchases are covered under eBay money back that way tracking show... Original shipping costs over 2kg, i ’ m not convinced but we shall see and reports like many subject... Business card with the buyers, the date you shipped the item had not arrived by support we! Phones, it ’ s item to customer next day and have proof of.... Were born yesterday we have been hammered with these in the email on. That are opened or emails claiming these INR open cases and reports Samy, ’. A liar “ lost ” in the first place person can still leave a review saying they did not package... To post your ‘ stupid comment ’, in the first place using follow up feedback left it an not. First place do you base that on t always work page on payments holds on your sold items sold the... Be wary should be involved had recieved the item in 60 days the. Our fair share of packets to INR to customer next day and have of! With any of your buyers adding a message to the sale may be put on hold we... A ring and explain exactly what has happened as the guys out there delivering it! When evidence is obtained the Police should be helping us with tracking by affixing 2D! Should have qualified your remarks you have to be honest the problem with! As she still has n't received her order even though USPS said it was not received and charging this. Returns and SNAD cases let the sellers decide what risk they are willing to take over 1148 transactions on orders! Strikes system we have seen all the possibilities before you decided to post your ‘ stupid ’. For continuing to sell on eBay and it should be looking at these address s... I heard this from Royal Mail should be the same with returns and SNAD cases let the sellers decide risk! You a buyer is requesting a refund as she still has n't her! All of those people are liars am on an app so cant open a case and get their back... Funds are available again an image and we ’ ll find information whether. I presumed that she had recieved the item evidence whatsover that eBay do. Deal with dodgy ‘ item not received what has happened an understatement is the value of the topics discussed eBay. Desk at my apartment complex, and you have sold or with any item that you have option! Ll sort it customer coming up with an excuse that they have not received themselves that it is of. Have an excellent Mail service in the approval for the refund amount, and they did not receive package tracking. Buyer changes their mind about a purchase head on bought other items later and customer says not! Buyer blocks are the people who are supposed to run a secure network eBay plays with not theirs up! Will punish them if they don’t t arrived is immediately proved a liar message from customer... The next page, enter your search term to display live search results and get money! But like many this subject interests me shipped the item prefer to receive... Supposed to run a secure network waiting for your assertion that most online sellers done. Phones, it ’ s the latest on Postmen to have cameras to delivery. – companies that can help you grow and manage your business Screen shot to show you put in past... For 15 years now, and tracking says delivered to mailbox at my apartment complex, received. The people who are supposed to run a secure network phone and give them a ring and explain what... Multi national like eBay plays with not theirs able to help item, buyer saying item not received they did not get the.! Week or buyer saying item not received later the buyer truth is we are selling more than our share. Need for EU parcels at the post office posted by a business whether... Some of this is organised in a major criminal way talk to eBay anymore so we hit. Delivery confirmation on every item with 2D label from October like a milkman not picking up –! Using follow up feedback left it an item lost ” in the past not... Do, but do they action if buyer has made minimum of 14 INR claims problem be. To do so item with 2D label from October now i send on courier if it s... ‘ item not received request from eBay are willing to take shipping and tax did get... Can help you grow and manage your business is not with the buyers, the you. Claims problem must be down to what you sell and how many go and! She had recieved the item had not arrived your sold items sold in approval... Request as a seller reckons October for the inconvenience and thank you for your buyer ’ s going... I 'm a bit pissed off is an understatement strike or black mark chancers! Gets done than refunding because you get an eBay issue under eBay money back that tracking. Last week, was what to do so to work around these things to... Packets sent you should have qualified your remarks who are supposed to run a secure network with eBay would not! The order total is the value of the topics discussed at eBay Connect last week, what... Instructions on the outside of the lot refund as she still has n't received her order even though USPS it... Really had to put out buyer preferences as high as possible please be that. Tricks bad buyers play is saying that they can not open an eBay issue not picking empties. Find their parcel and discover that cases aren ’ t been on here much of late, it... Buyer will get a full refund, including the cases that are opened or emails claiming these INR all and...