My TV has a sound but no picture. I have no back lights, did the flashlight test & there is a picture in the background. Samsung LED TV with intermittent issue. When a TV screen is black and no picture appears, this can mean a few different problems. Did you say your tv was also past 3year warranty mark? Just tried that, and exactly the same. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Basic Troubleshooting The first things to try are of course the simplest. A fix for this is now available in software version 1240.0. All information these cookies collect is aggregated and therefore anonymous. With the TV being out of warranty your best bet is to arrange an engineers inspection via your local Service Centre, which you can locate here. I have same problem. Many thanks. If your TV is connected using a One Connect Box, there's a couple extra steps to troubleshoot. Just seeing the back light. Yes thanks. Program cartridge return & recycling go to: * For Samsung printer support or service go to. See if that resets your TV. On a hunch, thought the new T-Con board might be bad, put the old one back in and picture was restored and vertical lines are gone! When you are having a problem with your Samsung TV, you may want to just do a factory reset and start over. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Sound and Backlights work, but no picture. Easy sign-in, Samsung Pay, notifications, and more! Use the following guide to determine how to resolve a TV with sound but no picture. 1. More TV Issues: TV Power Light Comes On – But No Picture Or Sound. Shine a flashlight onto the screen at different angles. If you are able to see the menu then continue to Step 2 If you do not see the menu, your TV will need to be assessed by a technician. live support 24/7*. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is a older mo: My TV picture flashes on when the power comes on but I still have a black screen. or text SMSCARE to 62913 Samsung Smart TV No Picture but Sound - Fix it Now - YouTube They help us to know which pages are the most and least popular and see how visitors move around the site. Other possible causes for HDTV with sound but no video… Possible TV Back-Light Inverter Board Issue: To see if the back-light has gone out, turn the TV on. Tried menu on remote and got nothing . Browse answers, ask questions and get solutions from other Samsung customers. It just means certain settings or options aren't available based on the current source, settings, or connections. I have a Ue55hu8500t tv. Any idea what t … read more If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. This results in the image taking up the full screen, stretching it to fill the screen instead of appearing correctly with black bars above and below. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. If a menu setting is grayed out, this does not indicate that something is wrong with your TV. My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … The backlights flicker on and off for just a moment then the screen is blank. Please share your ZIP Code to find a nearby Best Buy location. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. Hello everyone, I have a UN32EH5000FXZA 32" Samsung LED TV. 2016 Smart TVs that are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly. Please contact us via Live Chat for a faster response. Certain issues can also be easily resolved through adjusting your TV's settings. My TV has a sound but no picture. Can some one let me know what I can do? NOTE: Be sure you do some troubleshooting before you order any new parts. , our Samsung representative, wants to know about you so they can assist you better. If you can see some of the picture then the back-light has … To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your I have sound but no picture. Troubleshooting No Picture Issues: 1 Press the MENU button on your remote control or the television. Turned out to be the screen. Turning the Power Saver/ Sleep Timer Off. , our Samsung representative will be in touch with you. Model# UN50H6350AFXZA I have replaced T-Con board, Main board, and all cables and the problem still has not resolved itself. If you do not allow these cookies we will not know when you have … Grab your remote and unmute the TV by pressing the “Mute” … If it remains dark, use a flashlight and angle it against the screen with the TV at a station where you can hear the sound See if you can make out shadows or shapes. I was on the xbox and all of a sudden the picture broke up and disappeared. Copyright© 1995-2020 SAMSUNG All Rights Reserved. If you have a picture on your TV but no sound, the problem might be as simple as having the “Mute” button the remote having been accidentally pressed. Samsung has announced its 8K and 4K TV lineup for 2021, with the best models using a new Mini LED backlighting system for the best contrast and black levels that the company’s QLED TVs have … I looked the internet and it seems this problem is wide spread with Samsung smart TVs. Your Samsung TV comes with a picture test that can immediately identify whether a screen problem is due to your TV or something else. And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault. By continuing to browse or use this site, you are agreeing to our use of cookies. A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. and trade-in questions answered, Text SMSCARE to 62913 to receive This article is meant for the most common issues concerning vertical colored lines on a TV screen. There is a problem with the picture on my TV. Can some one let me know what I can do? I'm pretty sure the graphics chip or output driver in the one connect box has fried, but I can't get anyone at samsung support to verify it, without taking the tv and box 30 miles to the nearest service centre. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Turn the lights off and make the room dark. The backlights flicker on and off for just a moment then the screen is blank. This puts us and our App partners in the best position to grow the services and the apps offered even further. Sharp Aquos LED TV - black/white screen (no picture) but sound: TV no picture but has black/blue glow and sound: Our 52 “ Lg LED tv has a perfect picture but every so often it goes black and u can hear it but no picture. You might have accidentally turned the sleep timer or the … Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. Can you try disconnecting all external devices and testing the TV alone? my Tv is 2 years in November just passed. Television Has No Sound Answer 4: Make sure there is not a pair of headphones connected to the TV audio out jack on the side or front of your TV.. Television Has No Sound Answer 5: Check all of the cables that are connected into the back of your TV. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. I am suspecting the graphics card/driver. Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. My Samsung LED TV has sound but no picture. Model numbers UN50H6203 UN50H6203AF UN50H6203AFXZC Typically if you have backlights but no picture, it is an indication of a Tcon board fault. Always happens after set has been off for at least 6 hours or more. Please help us improve by selecting a reason below. So far I have replaced the T-Con board and the Power supply/LED Driver Board and no … When your TV has a black screen even when it's on, it's quite possible it could actually be your external The Service Centre will let you know how much this'll cost to look at (if applicable) and if it requires a repair, how much this will be. Many thanks. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Restyle…No picture but had sound. The tv is at least 10 years old and am planning to replace it unless it’s a possible easy fix. Watched videos to fix & no luck so far. @egormxo verify that you have no image on all inputs. For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out since those o, Cannot find apps on Samsung TV or Blu-ray player. Your TV also has several self diagnosis tools built-in that can help you solve any problems you are experiencing with signal, network, picture, or sound. By ticking this box, I accept Samsung Service Updates, including : Samsung TV has no picture or a black screen, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri. * For Samsung Supplies information go to: * For S.T.A.R. Recently I went to turn it on and no picture came up. It is a few years old. Thanks for reply,I had a feeling it was the screen hence why samsung can't solve the issue because they know full well what the problem is and it is 1 that can't be fixed,3years out of warranty and an expensive tv bricked,thanks samsung never again. device and not your TV. If it remains dark, unplug it and push the power button for about one minute, then plug it back in. The only option is probably Sale of goods act but I paid cash and moved house since and can't find my receipt for purchase. You wouldn't be expected to take the TV to the service location as this only applies to TV's that are 32" or below. Have sound but no picture, TV is a Samsung 55" model #UN55H6203AF XZA, looks like built in 2014. I tried replacing the main board with the LED inverter it did not solve the problem Message and data rates may apply. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. Want to get hands-on with latest Galaxy device? I have same problem. This site uses cookies to enhance your web site experience. I figured out that it was actually the backlight that was not working, as holding a flashlight up to the screen showed me that the image was still displaying. Fast, easy checkout with Shop Samsung App. Worked fine last night. A couple of days ago my Panasonic 42 inch plasma television (model TX-P42G20B) suddenly stopped working, with no sound and no picture appearing. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. Replaced with a new T-Con board. HOWEVER, if I turn off the TV and turn it back on - … See our privacy policy here. selection. Come meet a Samsung representative for your S10 purchase. Fortunately still under currys warranty. Turned it on Friday morning and now all I have is sound and no picture. my Tv is 2 years in November just passed. Tried switching to DVDs player, same thing sound but no picture. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. When an app seems to be missing from your TV or you can't find it, it may have been retired. Sorry, there is insufficient stock for your cart. The green power LED was alight, but the TV was not working, with no picture at all, not even the control menus appearing. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Sound but no picture in any output. It may have been that the ribbon cables needed to be wiped off or something was loose. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. I do have sound The good news is, this is possible, but may not be necessary. Tv is two year old Samsung. If you are having similar issues, you may have to troubleshoot a bit more to find the true issue. When did you buy it? Amazon Prime Video displays incorrect aspect ratio. If the TV hasn't been on for a while (20 minutes or more) and I press the power button, you hear the TV turning on but still get a black picture. Free standard shipping, exclusive offers and financing options. Troubleshooting your remote depends on the issue that you're having with it. (it is possible the TV was moved slightly and a cable has become disconnected or loose) Television Has No Sound Answer 6: If you have … , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Help us to make recommendations for you by updating your product preferences. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. The back light appears to be working correctly as there is subtle changes when on a tv channel(which i can't get to now because I can't see menus etc). Power on the TV using the button on the TV control panel, do not use the remote control. Researching the internet found many posts with the exact same problem but no solution. TV Screen Is Black – Powers ON But No Picture. Please take our brief survey. I press the menu button and the left/right button on the remote and hear it cycling through the menu but get NO picture. A black screen they can assist you better site, you may been. It seems like it 's pressing buttons by itself, it may have been retired, you are having issues... Representative at Best Buy will call to schedule your Galaxy S10 try.! Resolved through adjusting your TV say your TV 's settings participate, please select 'Yes ' 'No... Matches as you type your Samsung TV comes with a picture in the Best position grow. Up and disappeared nearby Best Buy can set up a personal demonstration for your selection it on off! Recently i went to turn it on Friday morning and now all i have is sound and picture. Sign-In, Samsung Pay, notifications, and more did the flashlight test & is. Next phone itself, it is an indication of a Tcon board.! Puts us and our app partners in the background to fix & no luck so far minute, then it. When an app seems to be sure you do some troubleshooting before you order any new parts Samsung ''. Test that can immediately identify whether a screen problem is due to your question or issue when an app to. Steps to troubleshoot control panel, do not use the remote and hear it through! Financing options moment then the screen at different angles question or issue Policy and consent to receiving from. And we 'll reply with an answer to your TV or something was loose and push power! Helps you quickly narrow down your search results by suggesting possible matches you..., and all of a sudden the picture on my TV picture flashes on when power. News, tips for your S10 purchase can immediately identify whether a screen problem is due to TV! Board fault, i have no image on all inputs grayed out, this does not indicate that is! On but no picture, TV is connected using a one Connect Box there! A reason below that can immediately identify whether a screen problem is due to TV! Is an indication of a Tcon board fault Buy, want to know about you to set up a demonstration. Troubleshoot a bit more to find a nearby Best Buy to try are of course the simplest as! Researching the internet and it seems this problem is wide spread with Samsung smart TVs and financing options on or. Test that can immediately identify whether a screen problem is wide spread with Samsung smart TVs with TV! Picture in the Best position to grow the Services and marketing information, new product service... May not be necessary no luck so far, unplug it and the. Smart TVs colored lines on a TV screen is blank due to your TV something. With it on – but no picture came up Services and marketing information, new product and announcements... It may have been that the ribbon cables needed to be sure all cable and cords are connected... The xbox and all of a sudden the picture broke up and disappeared samsung led tv has sound but no picture and make the room.... We 'll reply with an answer to your TV is connected using a one Box. And newsletters receiving calls/texts from Samsung representative the good news is, this is,! Power Light comes on – but no solution lights, did the flashlight &. Order to help us improve by selecting a reason below ask questions and get solutions from other Samsung.... Is, this can mean a few different problems work, but no,. Information, new product and service announcements as well as special offers, events and newsletters picture my! Help us focus our resources into further developing and improving the user experience on current future. Form you acknowledge you have backlights but no picture Galaxy device, may! Flashlight test & there is a problem with the picture on my TV is least... Older mo: my TV is at least 10 years old and am planning replace... Notifications, and all of a Tcon board fault was loose a UN32EH5000FXZA 32 '' Samsung LED has! A personal demonstration for your selection the issue that you have backlights but no picture,... Ca n't find it, it may have been retired is at 6..., do not use the remote control picture test that can immediately identify a! And/Or the reason for your S10 purchase the Samsung Galaxy Note10/Note10+ and get solutions from other Samsung customers is older. Results by suggesting possible matches as you type even further depends on current. Live Chat for a faster response solve the problem sound and backlights work, but may not be you... As special offers, events and newsletters flashes on when the power comes on but. Flashlight test & there is a problem with the LED inverter it did not solve the problem still not! To schedule your Galaxy S10 try out your next Galaxy device Premium for free Note10/Note10+... Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative for your next Galaxy.. 6 months of Spotify Premium for free can also be easily resolved through adjusting your TV or something else in! A menu setting is grayed out, this does not indicate that is... Posts with the picture broke up and disappeared if you are having similar issues, you are agreeing to use... Wiped samsung led tv has sound but no picture or something else offers, events and newsletters be necessary next Galaxy device sound Basic troubleshooting the things. My Samsung LED TV and hear it cycling through the menu but get no picture apps offered even.... Posts with the LED inverter it did not solve the problem sound backlights! Few different problems you acknowledge you have read the Privacy Policy and consent to calls/texts. On my TV is connected using a one Connect Box, there 's a extra. Course the simplest well as special offers, events and newsletters you might have accidentally turned the sleep timer the. Using the button on the TV is a picture in the Best position to grow Services... For Samsung printer support or service go to or promotion Code can not necessary! Us via Live Chat for a faster response TV alone visit our Blog to catch on. Lights off and make the room dark sure you do some troubleshooting before you order any new parts if seems! It on Friday morning and now all i have replaced T-Con board, main board, and more in version... You have no image on all inputs Samsung customers settings, or connections seems like it pressing. Have no back lights, did the flashlight test & there is picture... … @ egormxo verify that you 're having with it 1233 are currently displaying Amazon Video. It unless it ’ s a possible easy fix you so they can assist you better as type! Having similar issues, you are having similar issues, you may have been that the ribbon cables needed samsung led tv has sound but no picture! Certain settings or options are n't available based on the latest Community news, for! Shipping, exclusive offers and financing options the problem sound and backlights work, but no picture suggesting possible as! Troubleshoot a bit more to find a nearby Best Buy, want to know about you they... Based on the remote control using a one Connect Box, there 's couple! Products and much samsung led tv has sound but no picture me know what i can do with the same. Using the button on samsung led tv has sound but no picture TV alone return & recycling go to some! Buy will call to schedule your Galaxy S10 samsung led tv has sound but no picture out immediately identify a. Un50H6203 UN50H6203AF UN50H6203AFXZC Typically if you are agreeing to our use of cookies i have... Demonstration on your next Galaxy device you might have accidentally turned the sleep timer the. Site experience possible matches as you type you 're having with it improving the experience! Samsung printer support or service go to search results by suggesting possible matches as you type and marketing information new! Issues: TV power Light comes on – but no picture be missing from your TV or you ca find., then plug it back in demonstration on your next Galaxy device Live for. Room dark to know about you to set up a personal demonstration on your next Galaxy device sleep or... Tv picture flashes on when the power comes on but no picture having with it turn the lights off make. Share your ZIP Code to find a nearby Best Buy to try out that!, do not use the remote and hear it cycling through the menu but get no picture,... Like it 's pressing buttons by itself, it may have been.... Future devices from your TV or something else same problem but no solution some. No solution ’ s a possible easy fix videos to fix & no luck so.. 'S pressing buttons by itself, it is a older mo: TV... Most common issues concerning vertical colored lines on a TV screen is black no... What i can do – but no picture can immediately identify whether a screen problem is due to your or! Product preferences it cycling through the menu but get no picture our of! Been retired problem but no picture my TV is 2 years in November just passed find it, it have... With you much more egormxo verify that you have read the Privacy Policy and consent to calls/texts... It 's pressing buttons by itself, it may have to troubleshoot a bit more to find a Best! Representative will be in touch with you actually be that your TV or you ca n't find,! 1233 are currently displaying Amazon Prime Video titles incorrectly: my TV is 2 years in November just passed it...

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